Faq

Please note, our company send check by service provide Mercury Bank(Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC), we not provide tracking number(because this check sent standard usps mail) and please allow 7-10 days for you get it.

We not more time provide standard banking checks, now all checks mailed Mercury Bank (Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC) are certified. On you request we can provide receipt from Mercury Bank , please send request to ar@essebrokerage.com

We can cancel check with you request, like you lost it, or not delivered, this will be additional charge 35$ per check.

If you check returned to bank, with notice this address can not accept mail etc, we can resend new check without any fees

We try provide best service, please follow you ticket number, our team answer 24-48hr after request.
if you have follow questions, please create new ticket

If you want check payment status please use ar@essebrokerage.com
For detention, and lamper please use detention@essebrokerage.com
please don’t forget provide BOL up to 24 hr after delivery pod@essebrokerage.com
for submit all documents use e-mail accounting@essebrokerage.com
For Quick Pay request please use e-mail qp@essebrokerage.com

Please note, provide right documents for we can start you request, all documents must be submitted accounting@essebrokerage.com you have this email on you Rate conformation

Standard payment take 30-45 days after you provide documents:
*Signed rate conformation
*Clear BOL
*NOA(from factoring company)
*Bank verification letter(if you no have factoring company or UCC on you company), measures we are requesting this document be signed & dated on bank letterhead listing the name on the account, routing number & account number. Please contact your bank to obtain a valid copy of this. A voided check cannot be accepted at this time (this only if you want ACH payment)
*Form(EFT)
*LOR (letter of release, if you factoring company not accept us) Please note, this letter should be on blank you factoring company.

Please read this important information, if you ask QP for first load with our company, it will be take up to 45 days, after we got all right paperwork, and your BOL approved.
New carriers can start set up account with us on http://essecarriers.com, and provide all documents for QP, and start working how QP will be allowed for this company. No need take load for sign up with us.

Reminder: if you chose a quickpay option, it will not go into effect until 45 days after all required documents have been received. Payment will remit at net45 from receipt date of the invoice until account is setup properly for quickpay.

For transfer you company for QP ACH please provide follow documents:

*Quick pay form(EFT)
*Bank verification letter, measures we are requesting this document be signed & dated on bank letterhead listing the name on the account, routing number & account number. Please contact your bank to obtain a valid copy of this. A voided check cannot be accepted at this time
*Factoring release letter (LOR)

DO NOT pay for lumper service from a cash advance or out-of-pocket – Our company Esse Brokerage WILL NOT reimburse for lumper payments without approval.

You must use macropoint application, location update all the time for detention approval.

If you want check payment status please use ar@essebrokerage.com
For detention, and lamper please use detention@essebrokerage.com
please don’t forget provide BOL up to 24 hr after delivery pod@essebrokerage.com
for submit all documents use e-mail accounting@essebrokerage.com
For Quick Pay request please use e-mail qp@essebrokerage.com

ELECTRONIC FUNDS TRANSFER (EFT) AUTHORIZATION

For our company can make transfer for you, you should be sign EFT form, this standard form for Direct deposit on your account. this form provided any banks, in same day, online, or in bank branch.

Yes, our company request Bank verification letter, measures we are requesting this document be signed & dated on bank letterhead listing the name on the account, routing number & account number. Please contact your bank to obtain a valid copy of this. A voided check cannot be accepted at this time.

You can request online, most bank provide this in automatic generated from online banking
We should be request this form because few company’s provide not correct bank informations, and we lost our credit rating for non payment, now this letter request company policy, for payment be make on correct account.

Our company have different domain name:

Official company domain https://essebrokerage.com
Ticket system https://realtimeupdate.com you can create ticket with you request, this faster way ask any questions

Broker domain http://esselog.com
RMIS system http://essecarriers.com

Please note, Brokers and RMIS don’t have any access to payment informations, if you have questions please sen email

If you want check payment status please use ar@essebrokerage.com
For detention, and lamper please use detention@essebrokerage.com
please don’t forget provide BOL up to 24 hr after delivery pod@essebrokerage.com
for submit all documents use e-mail accounting@essebrokerage.com
For Quick Pay request please use e-mail qp@essebrokerage.com

Ticket will be created automatic, or you can do it on website https://realtimeupdate.net